Returns & Exchanges
At VinylFrog, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery provided they are in their original, unused condition.
Initiate Your Request
Contact our support team with your order number and details of the items you wish to return or exchange to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the items in their original packaging, ensuring that all vinyl rolls are protected from creases or damage during transit.
Ship the Items
Affix the provided shipping label to your package and drop it off at the designated carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our warehouse receives and inspects the return for quality compliance, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing